Claims | Trucking Insurance Group, Inc.

In the event of a loss, it is important to stay calm and follow procedure. Listed below are the steps every motor carrier should complete when an accident or loss has occurred. You can report a claim by calling us, emailing us, or filling out the T.I.G. Claim Reporting Form. Please include any photos or videos of the accident/damage.

At Trucking Insurance Group, we have a team of dedicated professionals providing insurance solutions for trucking. One of the keys to our success is that we recognize the incredible number of demands on the client’s time. Everything we do is an effort to reduce the time spent on insurance.

(214) 817-8127

info@trucking-insurancesolutions.com

Claim Management

• Check for injuries – when in doubt, call an ambulance. Life and health are more important than damage to vehicles.
• If the accident is minor, with no serious injuries, move vehicles to a safe place out of moving traffic/harm’s way.
• Turn on hazard lights, and, if possible, use cones, warning triangles or flares for safety.
• Call the police, even if the accident is minor, to provide both sides with an outside confirmation that the accident occurred.
• Obtain contact information pertaining to the other party(s).
• Notify our Claims department or your insurance carrier about the accident immediately and make sure that the insured driver fills out an auto accident report immediately following the incident while facts are still memorable.
• Do not sign any documents unless they are for the police.
• Immediately take notes about the accident and be sure to include specific damages to all vehicles involved, as well as possible witness information. If the name on the auto registration and/or insurance policy is different from the name of the driver, establish the relationship and write it down.
• Do not accept fault for the accident. You may jeopardize coverage under your insurance by admitting liability. Also, do not accuse the other drivers of being at fault or try to make a cash settlement with the other party at this time.
• Try to stay calm and state only the facts. Limit your discussion of the accident to the insurance broker and the police. Even if the facts are embarrassing or detrimental to you, be truthful. Watch out for lawyers asking you to give a statement. Allow you carrier to determine when you should speak with a lawyer representing the other party.
• If possible, try to photograph the accident scene.
• If possible, do not leave the accident scene before the police and other driver(s).
• Notify the police if your vehicle is carrying any hazardous materials which might leak and let them determine if the fire department should come to the accident scene.
• Finally, remember that while getting the facts is very important, investigating the accident should be left to the police and the insurance companies.

Auto Liability/Physical Damage

• Do not discard any damaged items. The insurance adjuster will need this evidence.
• Keep all receipts and bills. Remember, a bill of lading is typically required to settle all trucking cargo claims.
• Regarding all refrigeration breakdown claims, get evidence of mechanical breakdown from a professional mechanic.
• Protect your Cargo from further harm or loss (e.g., hang tarps, trans load to another trailer and complete delivery if possible).
• Call Bondar Insurance’s Claims department and/or contact your insurance carrier to report the loss.
• In the event of a fire loss, obtain the fire department incident number so the report can be obtained.
• If a cargo loss caused damage to property owned by others, call Trucking Insurance Groups Claims department to assess if a liability claim needs to be registered.